Payments

1. What payment options can I use?

We offer the possibility to pay orders with Paypal, iDeal, Credit Card or Mastercard Credit Card.

 

2. My payment failed. What should I do?

- Did you receive the message 'Payment failed' after going through the payment procedure? Please delete your cookies and cache data, use another browser or choose another payment method. Please contact us if any of these options does not solve the problem.

- Are you using a credit card that is not linked to your shipping address? If so, the order will be automatically canceled to prevent fraud.

Please contact us if the purchase amount has been debited from your bank account and the order has failed. In this case, we would like to receive a screenshot of the payment so that we can still process the order.

 

3. How will my order be refunded in case of a return?

If you have returned your order, we will process the return within 14 days of receipt. The money will be in your bank account within a few working days. The amount will be refunded to the bank account/credit card used for payment.

Delivery

1. When can I expect my order?

Orders placed before 15:00 will be shipped the same day.

 

2. Are the shipping costs at my expense?

For every order within the Netherlands shipping is free. For other countries the prices below apply:

 

 

Country

Shipment cost

terms

Belgium

€5,65

Free shipping from €100,-

Germany

€6,50

Free shipping from €100,-

United Kingdom

€6,50

Free shipping from €100,-

France

€11,50

Free shipping from €300,-

Italy

€13,-

Free shipping from €300,-

Denmark

€14,-

Free shipping from €300,-

Spain

€15,-

Free shipping from €300,-

Austria

€15,-

Free shipping from €300,-

Finland

€16,-

Free shipping from €300,-

Zweden

€17,-

Free shipping from €300,-

Norway

€23,-

Free shipping from €500,-

United States

€25,-

Free shipping from €500,-

 

1.           Can I track my order?

Once your order has been shipped, you will receive a link to the track and trace. Keep an eye on the track and trace for the most current delivery information.

 

2.           Can I change my address?

Changing your delivery address is not possible once the order has been shipped. We advise you to contact us immediately after placing the order. Of course, we will then be happy to look at the possibilities.

 

Exchanges and returns

1.           How do I return my item(s)?

Place the item(s) back in the original packaging. To make the return process go quickly, it is important to add a bill to the return with your details, order number and reason for return.

Stick the return label, which was enclosed with your order, on the package and hand it over to a DHL Service Point near you. Once we have received the return, we will process it within 14 working days. The purchase amount will then be credited to your bank account within a few working days.

Do you have any questions about returning an item or would you like to request a return label? Please send us an email.

2.           What is the return period?

Returning an item is possible up to 30 days after receipt.

3.           Are the return costs at your own expense?

You will receive a return label with your order, so the return is completely free of charge.

4.           Within what time frame will my return be processed?

We process a return within 14 days of receipt. The money will be in your bank account within a few working days.

 

Warranty

1.           My article is damaged. What should I do?

We strive to deliver the highest possible quality with regard to our articles and services. In the unlikely event that you have a complaint, we advise you to contact us by e-mail. Please do not return damaged items to us without contacting us.

Discounts and actions

1.           Is it possible to return a sale item?

If online (sale) purchases do not meet your expectations, there is the possibility to return them.

 

 

Products and collections

1.           What clothing size should I buy?

We recommend you take a look at the product page of the item you are interested in for specific size information.

2.           Where can I find more product information?

More information about the composition of the fabric can be found on the product detail page. If you have any other questions, please feel free to contact our customer service team.

3.           The article I want is not in stock. Will it be replenished?

Occasionally items are replenished. It is possible that one of our official retailers still has the item in stock. We advise you to contact us by e-mail so that we can check this for you.

4.           How do I take care of my items?

All our items come with a care label. Always follow the instructions on this label. Do you still have questions or need advice? Please contact us by e-mail.

 

Contact

Still have questions? We are happy to help! Our customer service is open on weekdays from 09:00 to 17:00. Contact us by chat or send an email to info@koll3kt.com.